Our Staff
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‘Customer service is the key. If you treat your customers well, you can succeed in any business’ - Lisa Papahristos |
Lisa Papahristos - Manager Lisa Papahristos, the manager of Beauty Point Retirement Resort for over 10 years, is a big believer in solid customer service. After many years in public service, Lisa brought with her to the role of manager of the retirement village a wealth of customer service experience, which has infiltrated every aspect of Beauty Point. Lisa ensures she chats with every resident and says that Beauty Point just has a different feel to many other retirement villages across Sydney. She is also proud of the Resort’s unique ‘stand alone’ status, and believes this ‘hands on’ approach by the owner and management, plus the staff’s dedication to ensuring independent, autonomous lifestyles for retirees, is what makes Beauty Point one of the best NSW retirement villages around. |
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‘What we offer here, most of all, is peace of mind. Our residents enjoy a five-star lifestyle knowing that if our health services are ever needed, they are there only when they ask’ - Nancy Le |
Nancy Le - Healthcare Manager Beauty Point Retirement Resort’s health care manager, Nancy Le, is proudly involved in a new style of retirement village in NSW that aims to retain and prolong retiree’s mobility and independence for longer. Nancy, at Beauty Point for more than two years, knows that the health care services she provides are unmatched across Sydney retirement villages and says while Beauty Point can cater for health problems up to level two dementia, most residents never need to see her. Instead, they enjoy retirement as she takes care of the little health care issues, like prescriptions, specialist appointments, referrals or organising flu vaccinations. The registered nurse also coordinates the resort’s emergency service, which sees a critical care team at a unit within four minutes in an emergency. |
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‘When I talk to residents, everyone universally wishes they’d come here earlier. And that’s the best response you can hope for’ - Ross Symonds |
Ross Symonds After decades of media success, Ross Symonds is now dedicating his life to communicating his belief in Beauty Point Retirement Resort. A well-known news anchor and media personality for 40 years, Ross was a familiar face on both Channel 7 and the ABC. After retiring, he worked as a real estate agent on Sydney’s North Shore. His career once again changed when he met the owner of Sydney’s stand-out retirement village, Beauty Point, in 2006. He found that the independent way of life offered by the Resort made it unique among retirement villages in NSW, and this was something he wanted to help promote. Now, Ross dedicates his time to selling the apartments and as the trusted face and voice of the resort. |
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‘This is a really rewarding job. I get to help retirees and make their lives easier. It’s like working for charity, but getting paid!’ - Abraham Ayaub |
Abraham Ayoub & Peter Lawson - Handymen Meet Beauty Point Retirement Resort’s handymen, Abraham Ayoub and Peter Lawson. Abraham has been at the Sydney retirement village for six years after spending many years as a qualified lift mechanic and licensed electrician. Now, he is responsible for residents’ home maintenance, such as repairing of hot water systems, lights and other bits and pieces inside and outside the homes. A horticulturalist and plumber by trade, Peter has been at Beauty Point for three years and takes care of residents plumbing and gardening needs. Peter owned his own successful landscaping business for many years and taught horticulture at a Sydney university before accepting a job at the premier NSW retirement village. Now, Peter supervises the gardening across the entire Beauty Point grounds, runs the resident’s Gardening Club and glasshouse, as well as taking care of any plumbing issues in retiree’s homes. |
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![]() ‘Now, I can provide the kind of service I think is important in an environment that values customer service above all else’ - Neil Saward |
Neil Saward - Chauffeur Neil Saward’s work life has been varied, to say the least! It’s a career that started on a cattle farm in Tasmania, included being an electoral officer, a ship’s engineer and a customer service specialist, and now involves driving a limousine for Sydney’s Beauty Point Retirement Resort. But it’s in his job of helping retirees maintain an independent and luxurious lifestyle that Neil has found some peace. Neil absolutely loves his job as limousine chauffeur to retirees in one of the most forward-thinking retirement villages in Sydney, because he gets to help his mates retain their mobility and independence. And at half the price of a taxi, the service is unique among retirement villages across NSW. |
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Mary Colak - Concierge As Beauty Point Retirement Resort’s concierge, Mary Colak is the lifeblood of the resort’s customer service centre and is known as everyone’s ‘go to’ girl. And it’s not just because her assistance is completely free that she is very popular with residents. A long time Beauty Point employee, Mary is also considered to be a family member by many of the retirees at the St George and Sutherland Shire retirement village, and she, in turn, gladly takes care of their every need. Mary, who has been at the Sydney retirement village for 16 years, organises everything for her residents, from travel arrangements, appointments, dry cleaning, reservations and event tickets—so retirement at Beauty Point is like holidaying in a world-class hotel. |





